Hyster enjoys a terrific relationship with the majority of its customers due its focus on producing complete client satisfaction through its world class production. Our goal is to anticipate the requirements of all our customers along with deal with them with lift trucks which deliver the performance, the reliability and the value which they really need.
Hyster fully believes in starting with the client. The company conducts annual focus groups and offers on-going voice of customer research that is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into clever designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help make certain that the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to guarantee the lowest ownership cost and total reliability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality All The Time
To initiate excellence from the beginning, Hyster utilizes an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold all workers accountable for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster provides a variety of high quality features as standard with all our products. By remaining devoted to our focus on safety and quality, and by being innovative from beginning to end, we offer some of the best material handling machines on the market. These are only a few of the reasons Hyster has become a leader within the business.